Privacy Policy
Collecting and using personal information
We collect your personal information when you complete an online enquiry form, purchase our products or require support or other services. This may include your name, address, email address and phone numbers.
We collect your information so that we can:
- communicate with you
- deal with your enquiry
- provide you with information about products and services
- provide you with products and services
- do other things that are related to your interactions with us and to facilitate our business operations.
If you do not provide this information we may not be able to respond to your enquiry or licence you our products.
If you are accessing this website from a location outside of Australia, your information will be collected and used in Australia in accordance with this policy.
We may use cookies. Our internet server may automatically record details of your use of our website when you use or access the website (including your IP address, domain name and browser type) the date and time of access, and details of the information downloaded. This information is only used for statistical and analysis purposes. It allows us to see how our website is being used and to improve our website.
We will only disclose your personal information to our personnel, agents, related companies, licensors, contractors, service providers and business partners or as required by law, and only for the above (or related) purposes.
Third party information
If at any time you disclose the personal information of another person (including a person's health records) to Practice Master, (e.g. in order for us to provide you with software support services) you must ensure that you have advised the person of our identity, how to contact us, why we have the information and what we will do with it.
Practice Master only requires this information in limited cases to provide certain support services you may need. These support services are entirely optional. However, if the information is not provided to us, Practice Master may not be able to provide the support service you require. We will only disclose the information to our personnel and consultants as required to perform the required support service. We will not retain the information once the support service has been completed.
Information security
We take reasonable steps to protect all information which we hold from misuse, loss, unauthorised access, modification or disclosure. However, as the transmission of data over the internet is not totally secure, we cannot guarantee the security of data transmitted in this way.
All personal information is kept on a secure server and protected by firewall security systems.
If you have access to parts of our website that are protected by a password, your personal information may be accessible by any person that has your password. You must ensure that your password is kept secret and not disclosed to anyone else. We are not responsible for any loss or damage that you suffer by any unauthorised access to your personal information that has been caused or contributed to by you disclosing, or being careless with, your password.
Data retention and deletion
We retain personal information only for as long as necessary to provide our services and meet our legal and contractual obligations.
If you choose to cease using our services, your data will be retained for a period of up to 30 days after your final subscription or payment has expired. This allows for account reactivation in case of a change of mind.
After this period, your personal information will be securely deleted or de-identified from our active systems.
Please note that residual copies of your data may remain in secure system backups for a limited period of up to 7 additional days, after which they are automatically deleted as part of our backup lifecycle.
How to request data deletion
You may request deletion of your personal information at any time by contacting us.
We will process your request in accordance with applicable laws and our data retention policies. In some cases, we may need to retain certain information for legal, accounting, or regulatory purposes.
Health and sensitive information
Our services are designed for use by healthcare providers and organisations. As part of providing these services, we may process sensitive information, including health-related information about patients.
What health information we process
This may include:
- patient names and contact details
- appointment and scheduling information
- clinical notes and records
- treatment and service history
- other information entered by authorised users of the platform
How we handle health information
We process health information only on behalf of our customers (e.g. clinics and healthcare providers) and strictly in accordance with their instructions.
We do not use patient health information for:
- marketing purposes
- advertising
- data selling or sharing with third parties for unrelated purposes
Purpose of processing
Health information is used solely to:
- provide and operate the Practice Master platform
- enable healthcare providers to manage their patients
- support clinical, administrative, and billing workflows
- provide technical support when requested
Access controls
Access to health information is restricted to:
- authorised users of the relevant organisation (e.g. clinic staff)
- our personnel only where necessary for support or maintenance
All access is subject to appropriate authentication and security controls.
Data security for health information
We apply enhanced security measures to protect sensitive data, including:
- secure hosting environments
- encryption in transit and at rest where applicable
- strict access controls and audit practices
Data retention of health information
Health information is retained in accordance with our Data Retention and Deletion section above, unless a longer retention period is required by law or by the healthcare provider using our services.
Customer responsibility
Healthcare providers using our platform are responsible for:
- ensuring they comply with applicable privacy and health records laws
- obtaining any necessary patient consents
- determining how long patient data should be retained
Links to other websites
We may provide links to other websites operated by third parties. We are not responsible for the content or operation of those websites or for any products, services or information contained in them or offered by them. You should review the privacy policy and terms and conditions of use of those websites when you visit them.
Access, correction and our contact details
If you think that your personal information is inaccurate, you should let us know and we will take reasonable steps to correct the information so that it is accurate, complete and up-to-date.
If you want to access, correct, or request deletion of your personal information or have questions about any privacy related issues, please contact Practice Master Pty Ltd.
Updates
We may review and update this policy from time to time. Any updated version will be posted on our website.